CLIENT: Why’d you come all the way here? ME: To collect the money you owe me. CLIENT: You went all the way here just for that? It’s a tiny amount! We could have handled it all by email. ME: It’s large enough. You’ve ignored all my emails. And you’re only 15 minutes away by Metro. [...]
On the phone, while trying to collect an overdue invoice (after emailing an invoice and statements for a few months)… CLIENT: Sorry, we can’t pay this. ME: Why not? CLIENT: You didn’t give us an invoice. ME: I emailed it to you, direct to your attention. Multiple times. And statements. Multiple times. Your email system [...]
I was working on a Sunday, designing and producing a manual, and faxed draft pages to the client, a tech company. This was a bit before the Internet exploded. Almost immediately, I got a call from the client. It was the CEO. I guess he liked to work alone and quietly on Sundays too. CEO: [...]