Programming
24 June 2010 4 Comments
A happy hour friend says he can really tell it’s summertime: The number of support calls for his apps increases. From temps. Like this one: PROG: I’ll have to drop by and reset the password then. But are you sure you’re typing it in right? Passwords are case-sensitive. TEMP: Heck yeah, I got it right. [...]
Tagged in tech support
General
18 June 2010 0 Comments
I was working on a Sunday, designing and producing a manual, and faxed draft pages to the client, a tech company. This was a bit before the Internet exploded. Almost immediately, I got a call from the client. It was the CEO. I guess he liked to work alone and quietly on Sundays too. CEO: [...]
Tagged in tech support